Refund Policy

• Defective Orders: If you receive an order that differs from the description provided or is non-functional due to our oversight, we are prepared to offer a full refund.
• Incorrect/Did not receive product(s): If you encounter any issues with your order, we kindly request that you reach out to us only before signing the authorization contract. Once the contract has been signed, it signifies your acknowledgement of receiving the product(s) and your satisfaction, making us unable to process a refund.
• Unauthorized/Fraudulent Purchase: To secure our transactions, we use reliable security methods such as 3D Secure 2 and advanced fraud monitoring tools. Therefore, refunds for transactions claimed as fraudulent are typically not granted. However, exceptions may be considered at our discretion.

Please be aware that the decision to grant a refund rests solely with us. We will carefully evaluate your request and process refunds only if they meet the conditions specified in our policy or are deemed justified. The processing time for a refund to your original payment method is typically 7-10 business days.

In the interest of efficiency and to avoid additional fees, we strongly discourage initiating credit/debit card disputes. We encourage you to reach out to us directly for prompt resolution.